Shipping policy
Last updated: August 5, 2026
Free Worldwide Shipping
At Tesservolt, we believe great tech should be accessible to everyone, everywhere. That is why we offer completely free shipping on every order, to every country we ship to. No minimums, no hidden fees, no surprises at checkout.
What "Free Shipping" Means
- Free shipping applies to all products, all order sizes, and all destinations we ship to.
- There is no minimum order value required to qualify for free shipping.
- Shipping costs are fully covered by us — you never pay a cent for delivery.
Where We Ship
We ship to most countries worldwide. If your country is available at checkout, we can deliver to you. If you do not see your country listed at checkout, please contact us at support@tesservolt.com and we will do our best to accommodate your order.
Order Processing Time
- Orders are processed within 1-3 business days after payment is confirmed.
- Processing time is the time it takes us to prepare your order — quality checks, packing, and dispatch.
- Orders placed on weekends or public holidays are processed on the next business day.
- You will receive a confirmation email with tracking information once your order has shipped.
Estimated Delivery Times
Delivery times vary depending on your location. Below are estimated delivery windows after your order has been processed and shipped:
-
United States: 7-14 business days
- United Kingdom & Europe: 7-14 business days
- Canada: 10-18 business days
- Australia & New Zealand: 10-20 business days
- Rest of World: 14-25 business days
Please note: These are estimated delivery times and are not guaranteed. Actual delivery times may vary due to factors outside our control, including customs processing, carrier delays, weather conditions, and peak shipping periods.
Order Tracking
- Once your order has shipped, you will receive an email with a tracking number.
- You can track your order through the carrier's website using the tracking number provided.
- Tracking updates may take 24-48 hours to appear after you receive your tracking number.
- If you have not received tracking information within 5 business days of your order, please contact us at support@tesservolt.com.
Customs, Duties, and Taxes
- We are not responsible for any customs fees, import duties, or taxes that may be charged by your country upon delivery.
- These charges are the responsibility of the recipient and vary by country.
- We recommend checking with your local customs office for information on potential charges before placing your order.
- We declare the actual value of your order on customs forms — we do not mark items as gifts or underdeclare values.
Lost, Delayed, or Undelivered Packages
- If your package is delayed beyond the estimated delivery window, please allow an additional 5 business days before contacting us, as carrier delays are common.
- If your package is lost in transit, we will work with the carrier to investigate and either reship your order or issue a full refund.
- If your package shows as "delivered" but you have not received it, please:
1. Check with neighbors and household members
2. Look around your delivery location (porch, mailbox, reception desk)
3. Check if a delivery notice was left
4. Contact us at support@tesservolt.com within 7 days of the "delivered" status
Shipping Address Accuracy
- Please ensure your shipping address is correct and complete at checkout.
- We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer.
- If you realize you have entered an incorrect address, contact us immediately at support@tesservolt.com. If the order has not yet shipped, we will update the address. If it has already shipped, we are unable to redirect the package.
Damaged Packages
- If your package arrives damaged, please take photos of the damaged packaging and product within 48 hours of delivery.
- Contact us at support@tesservolt.com with your order number and photos.
- We will arrange a replacement or refund at no cost to you.
Order Changes and Cancellations
- Orders can be cancelled or modified within 12 hours of placing your order.
- After 12 hours, your order enters our processing queue and changes may not be possible.
- To request a cancellation or change, contact us at support@tesservolt.com as soon as possible.
Return to Sender
- If a package is returned to us due to an incorrect address, failure to claim the package, or refusal of delivery, we will contact you to arrange reshipping.
- Reshipping will be free of charge for the first return due to our error.
- If the return was due to customer error (wrong address, unclaimed package), a reshipping fee may apply.
Contact Us
If you have any questions about shipping or your order, please reach out:
- Email: support@tesservolt.com
- Response time: Within 24-48 hours, Monday through Friday
Tesservolt — Electronics, delivered worldwide. Free.